I purchased a Mahindra tractor from the Brentwood location a couple of weeks ago. I cant say enough good about Ted and Heather. They were both incredibly helpful and knowledgeable. Ted sold me the exact tractor I wanted and helped me through the financing and purchasing process. They both made the experience painless, pleasant and convenient. I have already recommended Chappell to friends and feel very confident in my purchase based on my experience and the folks at Chappell. Thanks.
I buy all my stihl equipment at the brentwood location, just recently purched a scag mower in milford, i love the fact brentwoodcan service everything i own. Its always a pleasure going there, its the only place i will go.
— Ryan, Raymond, NH
99 Purchase of L3600GST "demo" with 40 hrs. Outstanding tractor and experience and it continues to deliver worry free performance after 13 years of about 120 hrs/yr. use.Parts dept is great with quick help and shipping. I purchased a factory maintenance manual which was expensive, but worth it. I have been very faithful to service on this machine and it has rewarded me with over a decade of trouble free reliable service.
I tried dealing with another dealership closer to home, but they wanted to charge me delivery fee to bring me my new tractor because I lived outside their imaginary 50 mile radius. Chappell was very responsive to my request for a quote and I saved about $300 from the other quote and got free delivery. The bloke (Gavin) that delivered my tractor spent about an hour (in the pouring rain) going over how to dismount and remount the implements. So far I am very impressed with the customer service at Chappell Tractor. I highly recommend you give them a try before you commit anywhere else.
— Michael, Warren, NH
Recently I had the opportunity to use my B2782 snowblower for the first time and I ended up shearing two bolts in succession that connect the auger to the blower (i.e. fan). This required me to obtain new 1/4" x 1-1/4" grade 8 shear bolts. Needless to say I learned a lot about grade 8 bolts used for shear protection but the most important thing I learned was that I could not get a fully threaded grade 8 bolt from my local hardware store.Saturday, 2-Jan-2015, on my way home from Maine I stopped by your shop in Milford and noticed you were closed. Just my luck I thought, but I was glad that the employees could enjoy the holiday with their families.Then a couple of vehicles pulled in and two gentlemen got out and approached the building. I asked if they were owners and got a response that they were not owners but they worked there. I asked if I could get a couple of the shear bolts for my snowblower and they said "sure". I cannot believe my luck and the pleasantness I felt at being offered the opportunity to get parts since I live over an hour away. I wish I could remember the gentleman's names as I would like to recognize them for the above-and-beyond effort to assist customers. It is employees like this that make an outstanding company and it is an outstanding company that fosters loyalty in its customers.Happy New Year, -Keith Griffin Purchased B2710 in 2000 and I am an extremely satisfied customer. I would recommend you to anyone looking for a tractor or equipment.
— Keith, Rindge, NH
I just had one of your service techs come service a 2012 740 loader... I think his name was Barry... This guy went above and beyond just a service call he was very informative and educated me on the equipment which was very helpful you can tell the guy really cares about doing his job right... I really was inpressed just felt impelled to let management know... Thanks Nick
— Nick, Newton, MA
Bought my 1st tractor! Used New Holland tc35d. Was a bit nervous about buying used. So I figured best to buy from a dealer, just in case something did go wrong.Negotiated the deal asked if there was any warranty. I was told no not on this one it was as is . But we would not leave you stranded if something happen the first couple of weeks . Yeah we will see!!I agreed and took delivery. used it once ran great . Second time I went too use it, it would not start . Called the service dept. they sent Jeremiah out. turned out it got air in the system from a weak battery. bled the system fired right up. Now here's the kicker. No charge I didn't even have to ask for a discount. Thank you! I highly recomend Chappell.
— Ron, Pembroke, NH
Went to the Brentwood store yesterday with a problem with a Stihl BR200 backpack blower (That I purchased along with a chain saw and a weed whacker at another dealer and they could not look at it for 2 weeks) I am a former auto tech and parts manager and was asking for some advice to fix the problem myself. I asked how long it would be to schedule an appointment If I had the machine with me, they were willing to look at it right away. I did not have it with me. All the employees in the service and parts were extreemly helpful. They even went out in the shop an had the Stihl tech talk to me and answer some of my questions. He gave a tip to look at the flame arrestor and clean it. I bought a can of Stihl MotoMix and set off for home. Removed the spark arrestor and cleaned it, added the fuel and off it went!! Cant thank that crew enough. Chappell Tractor wont get rich off my homeowner purchases,, But when I do need to purchase, I know where to go. To the owners and managers of Chappell Tractor, this group of employees truly are an asset to your company. Thanks, Robert.
— Robert, Deerfield, NH
Needed to purchase and get tractor delivered prior to major snow storm coming the next day. Jason made it happen. Tractor was purchased and delivered that day. Storm came, and we were able to open all the neighbors driveways. Great job Jason - your extra effort is much appreciated!
— Kurt, Tyngsboro, MA
I'm not one to post reviews but being in the customer service business i feel compelled at this point. Buying the bx25d was a large purchase for me. The salesman, Jason went out of his way to get my business and make sure I was educated on my choices. Pete did a great job explaining all of the features and benefits of the machine, for over an hour! Today I had basic issues with a new purchase and within 2 hours of being notified, Chappell tractor had Zach out to ( I live and hour and a half away), fixing all my problems and making sure I was comfortable. Great team, great price and great service. You certainly earned my business! Thanks, Dan.
— Dan, Canton, MA
Could not have asked for a better group of guys to deal with. Corey,Flip, and Dale made purchasing and excavator from you a very pleasant experience. Thank you, Dan.
— Dan, Taunton, MA
I want to thank Jason and the crew that help out with my purchase of a new kobota T2080 Thanks again...
— Steve, Maynard, NH
Need a generator? Start here and Stay here at Chappell. My husband and I purchased a cheaper generator in the hope that we could save a few dollars. Long story shortit fried itsself to death on the initial startup!! It was returned. We then decided to bite the bullet and spend a little more to get a Honda. After speaking with several dealers (who all wanted to sell us the most expensive unit they had) we came back to Chappell, where we had started our search originally. We called on a Saturday just before closing time and spoke with Jason. During our conversation he was very patient and went over the details of our needs. He never tried to push us toward a specific product but rather focused on what we needed. Jason was far more knowledgeable than anyone we had spoken to. We explained that we would like to get the generator that day, and even though they would be closed before we could get there, Jason said he would waiit for us! Who does that in this day and age?? When we got to the store, Jason had the generator all set up and he even put it on the trailer for us. Nothing could have been easier. 7 days later Sandy blew through the area and we lost power. It took all of 15 minutes to put the Honda in service and we powered the entire house for the next few days. Even though they dont rate it that way, it ran an average of 14 hours on a tank of gas. Yes we spent a little more but we got a LOT more in quality. Now I know why most online reviewers say that Honda generators are the top of the line. And I would say the same thing about Jason and Chappell Tractor. Thanks Jason.
Chappell has out done the rest again just bought new 145 hyundia and 153 takeuchi Scott made it very easy. Sometimes it is not easy letting go of older equipment that you had for ever! Great doing business with a dealer that cares. Thanks, Tim.
— Tim, Zanelli Excavating, LLC – N Reading, MN
After my wife lost a tire on Amherst st in Amherst NH, Walter after a long day or work and in the rain, took the time to not only stop and check on my wife. He helped her get the wheel back on. I have not done business with Chappel tractor, but will say that if there employees will go this far for someone they dont know. They certainly are worth doing business with and should go the extra mile for their customers as well.
My family has been buying Stihl saws and husqvarna products for years. When I moved to Hollis 10 years ago, I told my husband we needed to go to Chappell tractor for our lawn tractor. My husband was shocked at how great everyone was. In his mind he thought we needed to go to a big box store but after visiting Chappell he was amazed at their knowledge, helpfulness and honesty. They helped him find the right lawn tractor for our lawn and gave us a fair deal. My husband and I agree they are the best for service and honesty. My husband went back last fall to buy our snow blower. They even delivered our equipment for free.We have not needed service for our mower or blower but after borrowing my fathers saw, my husband wanted to get a tune up for it. It is a very old Stihl saw and Chappell tuned it up and helped it look and work new again.Chappell are honest, fair and helpful. I highly recommend them. We tell everyone to visit Chappell first. ~Cherie Wholey
— Cherie Wholey, Hollis, NH
When I observed the terrain at my grandsons new home I decided that the old Yanmar tractor without a roll bar was not adequate. I started to look into purchasing a new one as a gift to this most generous man who is one of my 25 grandchildren. It wasnt long when I was sold on the Kubota. I went to the local distributor with my checkbook in hand to make the purchase. I had done business with these people before and was totally satisfied. The man has retired and his son now runs the business and has a salesman working for him and seems to care little about selling tractors. Needless to say I was on my way without a purchase. I went on line and discovered Chappell, so took a ride to Milford where I was pleased with the appearance of your store and equally pleased to meet Dave Gage your sales rep.The sale was made June 15 with the understanding that delivery would take place sometime in the future after my grandson settled into his new home. A phone call and as planned the tractor was delivered. What I didnt know as satisfied as I was, the best part of this whole experience was yet to come. Your man Rick was beyond anything I could expect. He was patient with all kinds of dumb questions from a largely inexperienced audience, He was thorough in every aspect of safety and maintenance of the Kubota and made us feel that he would not leave us until he was satisfied we were all set.Youll Notice The Difference Is your model. We certainly have experienced first hand!Thank You very much. Tom.
Please forward this to Corey Chappell: I recently purchased a kabota tractor from your establishment. I called three dealers, one never returned my call, one was condesending and i felt like i was bothering him. Chappell was with out a doubt the best experience i have had making any large purchase be it car, boat motorcycle whatever. Dave Gage is extremely knowledgable and a pleasure to deal with. Based on my application he steered me in the right direction and did not take advantage of my lack of knowledge advising me on what to buy and what would not be usefull. He was in no way interested in just making a sale. My tractor was deliveried as promised with all attachment and chains installed. Rick Blair spent over 3 hours with me on delivery day to make sure i was completely familiar with my new toy. During the first weekend i put 8hrs on it. As i said this is wihout doubt the most pleasent experience i have ever had making a major purchase. I would recomend your dealership to anyone. Thanks again, Doug.
I bought a couple of excavators. Bruce is a great person and now a friend. Service is the best - thanks for treating the small guy like somebody.
— Tim, N Reading, MA
I bought a brand new Kubota L3400 from Dave, what an easy deal. When I sent someone to pick it up, everyone was very helpfull and he was leaving before he knew. Very organized company! Great people to deal with. Thanks Dave.
I pretty much had my mind set on what I wanted. Your website did not show the tractor I was looking for, but when I went on TractorHouse.com, it was listed along with photo/s at your Milford store. Salesman Dave returned ALL my calls in a very prompt and professional manner. I purchased a used Ford 1900/bucket and the overall sale turned out to be a great transaction. Like I said, I knew what I was looking for, so the sale was quick. I can honestly say I cannot comment on Service or the wheeling and dealing as they say. But everyone there who I spoke with or made contact was very kind and professional. DS - Sandown, NH.
— Dick, Sandown, NH
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