Testimonials & Reviews for Chappell Tractor in Milford & Brentwood, NH

If you recently purchased a crawler excavator, tractor, tractor loader, wheel loader or construction equipment parts from our dealership in New Hampshire, you can send us your opinion on our Customer Survey page and you might see it posted here! We are your local dealer for Kubota, New Holland, and Stihl. 
 10 Testimonials (1-10 shown)
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"I tried dealing with another dealership closer to home, but they wanted to charge me delivery fee to bring me my new tractor because I lived outside their imaginary 50 mile radius. Chappell was very responsive to my request for a quote and I saved about $300 from the other quote and got free delivery. The bloke (Gavin) that delivered my tractor spent about an hour (in the pouring rain) going over how to dismount and remount the implements. So far I am very impressed with the customer service at Chappell Tractor. I highly recommend you give them a try before you commit anywhere else. "
By: Michael    Warren, NH
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"I purchased a Mahindra tractor from the Brentwood location a couple of weeks ago. I can't say enough good about Ted and Heather. They were both incredibly helpful and knowledgeable. Ted sold me the exact tractor I wanted and helped me through the financing and purchasing process. They both made the experience painless, pleasant and convenient. I have already recommended Chappell to friends and feel very confident in my purchase based on my experience and the folks at Chappell. Thanks "
By: Jason    
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"I buy all my stihl equipment at the brentwood location, just recently purched a scag mower in milford, i love the fact brentwoodcan service everything i own. Its always a pleasure going there, its the only place i will go"
By: ryan    raymond, NH
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"Recently I had the opportunity to use my B2782 snowblower for the first time and I ended up shearing two bolts in succession that connect the auger to the blower (i.e. fan). This required me to obtain new 1/4" x 1-1/4" grade 8 shear bolts. Needless to say I learned a lot about grade 8 bolts used for shear protection but the most important thing I learned was that I could not get a fully threaded grade 8 bolt from my local hardware store. Saturday, 2-Jan-2015, on my way home from Maine I stopped by your shop in Milford and noticed you were closed. Just my luck I thought, but I was glad that the employees could enjoy the holiday with their families. Then a couple of vehicles pulled in and two gentlemen got out and approached the building. I asked if they were owners and got a response that they were not owners but they worked there. I asked if I could get a couple of the shear bolts for my snowblower and they said "sure". I cannot believe my luck and the pleasantness I felt at being offered the opportunity to get parts since I live over an hour away. I wish I could remember the gentleman's names as I would like to recognize them for the above-and-beyond effort to assist customers. It is employees like this that make an outstanding company and it is an outstanding company that fosters loyalty in its customers. Happy New Year, -Keith Griffin Purchased B2710 in 2000 and I am an extremely satisfied customer. I would recommend you to anyone looking for a tractor or equipment. "
By: Keith    Rindge, NH
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"I just had one of your service techs come service a 2012 740 loader .. i think his name was BARRY ... This guy went above and beyond just a service call he was very informative and educated me on the equipment which was very helpful you can tell the guy really cares about doing his job right .. I really was inpressed just felt impelled to let management know ... Thanks Nick "
By: John/Nick    Newton, MA
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"Bought my 1st tractor! Used New Holland tc35d. Was a bit nervous about buying used. So I figured best to buy from a dealer, just in case something did go wrong. Negotiated the deal asked if there was any warranty. I was told no not on this one it was AS IS . But we would not leave you stranded if something happen the first couple of weeks . Yeah we will see!! I agreed and took delivery. used it once ran great . Second time I went too use it, it would not start . Called the service dept. they sent Jeremiah out. turned out it got air in the system from a weak battery. bled the system fired right up. Now here's the kicker. NO CHARGE I didn't even have to ask for a discount. THANK YOU HIGHLY RECOMEND CHAPPELL "
By: Ron    pembroke , NH
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" Went to the Brentwood store yesterday with a problem with a Stihl BR200 backpack blower (That I purchased along with a chain saw and a weed whacker at another dealer and they could not look at it for 2 weeks) I am a former auto tech and parts manager and was asking for some advice to fix the problem myself. I asked how long it would be to schedule an appointment If I had the machine with me, they were willing to look at it right away. I did not have it with me. All the employees in the service and parts were extreemly helpful. They even went out in the shop an had the Stihl tech talk to me and answer some of my questions. He gave a tip to look at the flame arrestor and clean it. I bought a can of Stihl MotoMix and set off for home. Removed the spark arrestor and cleaned it, added the fuel and off it went!! Can't thank that crew enough. Chappell Tractor won't get rich off my homeowner purchases,, But when I do need to purchase, I know where to go. To the owners and managers of Chappell Tractor, this group of employees truly are an asset to your company. Thanks Robert "
By: Robert    Deerfield, NH
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"Needed to purchase and get tractor delivered prior to major snow storm coming the next day. Jason made it happen. Tractor was purchased and delivered that day. Storm came, and we were able to open all the neighbors driveways. Great job Jason - your extra effort is much appreciated."
By: Curt    Tyngsboro, MA
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By: Tim    Templeton, MA
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"I'm not one to post reviews but being in the customer service business i feel compelled at this point. Buying the bx25d was a large purchase for me. The salesman, Jason went out of his way to get my business and make sure I was educated on my choices. Pete did a great job explaining all of the features and benefits of the machine, for over an hour! Today I had basic issues with a new purchase and within 2 hours of being notified, Chappell tractor had Zach out to ( I live and hour and a half away), fixing all my problems and making sure I was comfortable. Great team, great price and great service. You certainly earned my business! Thanks, Dan "
By: Dan    Canton, MA
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